Do not leave the ink cartridge outside the printer for longer than 30 minutes. Use these steps only as a last resort and if the printhead would be disposed of otherwise. The Virtual Agent is currently unavailable. If HP replaces your printhead assembly under warranty, you receive a new printhead assembly, cleaning materials, and a full set of new cartridges. Europe, Middle East, Africa. Example of an estimated ink level chart. This product was sold by a third party.

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This page requires Javascript. If you need to change the operating system, click Changeselect your version, and then click Change. One or more of the values entered is not permitted. Let HP identify any out-of-date or missing drivers and software.

How does HP install software and gather data? Make sure that the correct paper is loaded Follow these steps in the order presented to resolve the issue. Clean the edge of the printhead.

HP Photosmart Premium Fax All-in-One Printer – C309a

These steps are for the United States only. Please try again shortly. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. Turn the product off, and then on again Press the Power button to turn the product off. Warranty withdrawn refurbished product: HP recommends that you do not leave the cartridges outside the printer longer than 30 minutes. If the vent on the cartridge is clogged, carefully clean it with a pin. Touch the Setup button on the printer control panel.


This product was sold by a third party. Click the Apple menu, then click System Preferences. You do not need to replace ink cartridges until print quality becomes unacceptable. Complete all three stages if necessary.

If cleaning the printhead using the automated tool does not resolve the issue, continue to the next step. If the printer network connection drops or you get a new router, use the Wireless Setup Wizard to reconnect it. If the error message remains on the control panel display, h the OK button to clear it.

This could result in damage to both the product and the cartridges. This process can take several minutes depending on the number of warranties being checked. Disconnect the USB cable from the printer, if necessary. Remove all the cartridges and place them on a piece of paper with the ink opening pointing up. Do not clean beyond the edge between the nozzles and the electrical contacts.

HP Customer Support – Software and Driver Downloads

HP recommends connecting the printer power cord directly to the wall outlet. The location of the HP Parts store varies depending on your region.


This process can take several minutes depending on the number of warranties being checked. Manually cleaning the printhead should only be 39c if the printhead is no longer under warranty. Follow these steps to verify that the carriage latch is closed. Operating System – Windows 7, Windows 8, Windows 8.

HP Photosmart Premium Fax All-in-One Printer – Ca – Driver Downloads | HP® Customer Support

The list of all available drivers for your product is shown above. Frequently asked questions Review this list of frequently asked questions about installing and setting up your HP wireless printer. If this equipment does cause harmful 309cc to np or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try correcting the interference by one or more of the following measures:.

Paper types and sizes.