You might want to try the Uninstall button and then loading drivers. If you can’t see the latest version on your dongle after using Dongle Manager to check for updates, then the latest version is not loaded on the dongle. This can occur if you manually update your dongle using v2c files. Intella will need to be reinstalled to fix the issue. The final screen of the wizard will open, confirming that your HASP driver has been successfully updated.

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Go to the Sever Diags tab and run Perform Diagnostics. I can add more info. Chase down any error that the software finds. Comments Please sign in to comment. Jon Pearse Posted Updated.

Sentinel HASP/LDK – Command Line Runtime Installer v6.60

Many thanks for help Martin. Run troubleshoot if needed. Click Finish to close the wizard.

Make sure that the key is enabled. Was this article helpful? Y ou may be able to uninstall and reinstall the HASP driver to solve your problem by following these steps: If you see your dongle then Intella should work. We see this with customers who have been with Vound for some time and have many ccodesoft versions of Intella on their dongle.


Troubleshooting HASP, dongle and licensing issues – Vound Software Support

Provide the permalink of a topic that is related to this topic. The wizard will show the file copy status and also notify you when the new HASP drivers are being installed. My key now plugs into a USB cable that in codesogt plugs into one of the motherboard mounted USB connectors on the back of the machine. Click on Join Now to Sign Up. Codesotf can only keep on using Intella with a USB dongle.

In Windows Task Manager you should be able to see lmgrd. The first steps to take are to check whether there is a hardware issue:. New to this Portal?

HASP Device Driver API for Windows 32bit compilers:

Or it may be time to let Mentor ckdesoft it for you. After you have done the steps above, you can check whether your dongle is detected by your system by following the steps below on the computer with the dongle plugged in:. If you are still experience problems with the dongle not being detected and it is not a hardware issue, it may be a software issue.

Is the LED on the dongle illuminated? Click OK to close the wizard. But the motherboard header for that Codesofr cable connect proved to be unreliable even though the pins are gold plated.


Sentinel Downloads

Dongle licensing is applied at the major release, and feature release levels, which means that you don’t have to update your dongle for minor releases. Check with your IT team to see whether a change that they have made is causing the issue.

Any act or omission by a reader of this site is at the sole risk of the reader, and SafeNet, Inc. Section 3 – Dongle not showing or updating to the latest version Vound uses a 3 number licensing system for its products.

If the LED lights up, the application should be able to access the dongle. All content copyright SafeNet, Inc.

It is also possible that something has changed in your environment such as the deployment of security software, group policies etc.

You will need to turn off your security software and then reinstall Intella as administrator. I doesn’t work again. EnCase, Smart Mount and reinstall Intella.